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Resources

This page is updated as new resources are prepared.

All documents are presented in Adobe Acrobat [pdf] format. To access them on on-line, left click on the link, to down load them, right click and select "save target as". You will need to have the Acrobat Reader installed to be able to read these documents. The reader is available for free download here.

Publications
 

Integrating Strategic and Project Management
Download Here  


Presentations

Why it's wise to network
Download Here  

Give your customers a good listening to [also associated White paper on "Voice of the customer"]
Download Presentation Here or White Paper Here  

Gaining a service advantage
Download Here  


How to predict the future
Download Here Updated as presented to NAMC - 10th September 2005


Once you have found them - the benefits of customer retention strategies
Download Here  


Introduction to Creative Problem Solving
Download Here  


Creativity Resources
Download Here  


Systems and Systemic Thinking
Download Here Presented to the Institution of Chemical Engineers 1st March 2006


Sources of Information on Systems
Download Here  

 

 
Case Studies

 

Imposed Change
Download Here  


Appraisal
Download Here  


Business Development
Download Here  


Business Planning
Download Here  


Management Development - Professional Services
Download Here  


Management Development - Systems Integrator
Download Here  


Management Development - Public Sector
Download Here  


Reorganisation Support / Team Building
Download Here  
Articles

Professional Services - Developing Relationships
Download Here A review of the literature on recommended approaches and competencies


Value for money in Capital Projects
Download Here  


Service Outlines

Performance Coaching
Download Here  


Training Needs Analysis
Download Here  


Additional Reading

Jim Yates has also co-authored "Project Benefits Management: Linking Projects to the Business".

The book is published by Butterworth-Heinemann and is part of the Institution of Chemical Engineers Project Management Series.



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